Refund & Revision Policy

When Production Begins

Work begins after payment is received and the listing submission form is completed with all required assets.

Refunds

• Before production begins, you may request cancellation for a full refund.
• Once production has started, refunds may be limited or unavailable.
• No refund is issued based solely on marketing performance or property sale outcome — the video is a marketing asset, not a performance guarantee.

Revisions

• One reasonable revision is included with every order.
• Revision requests must be submitted within 48 hours after initial delivery.
• Revisions cover items such as on-screen text, branding, sequencing, and clear rendering issues.
• Errors caused by incorrect or incomplete customer submissions are not production defects and may require an added fee to correct.
• Additional revisions beyond the included one may require an added fee.

Contact

Refund or revision requests: help@auraluxlistings.com